About Us

1.1 Who We Are

Welcome to Washing Cocoon — a UK-based online retailer specialising in premium home appliances. We are operated by Carlos Mario Guefland, registered at 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom. Company Identification Number: B81832297. Contact us at carlos.mario.guefland@outlook.fr.

At Washing Cocoon, we believe that equipping your home with reliable, high-quality appliances should be simple, affordable, and completely stress-free. We stock a carefully curated range of brand new, genuine washing machines, vacuum cleaners, dishwashers, tumble dryers, and fridge freezers from leading manufacturers including Bosch, Siemens, and other trusted brands — all delivered free to your UK door.

1.2 What We Sell

Our product range includes:

Washing Machines — freestanding, integrated, and washer-dryer combinations. Available in capacities from 6kg to 10kg+ to suit every household, from single occupants to large families.
Vacuum Cleaners — cordless stick, upright, cylinder, and robotic models. Suitable for all floor types including carpets, hardwood floors, tiles, and laminate.
Dishwashers — freestanding and integrated models in full-size and slimline options. Energy-efficient designs from Bosch, Siemens, and other leading brands.
Tumble Dryers — vented, condenser, and heat pump dryers. Gentle on fabrics, efficient on energy, and built to last.
Fridge Freezers — freestanding and integrated options including frost-free, American-style, under-counter, and full-height models.
Home Appliance Accessories — compatible filters, hoses, cleaning products, and spare parts where available.

1.3 Our Commitment to Authenticity

Every product listed on pfbaga-wu.myshopify.com is 100% brand new, genuine, and sourced through legitimate, authorised supply channels. We do not sell counterfeit, refurbished, grey market, or misrepresented goods. All product descriptions, images, energy ratings, specifications, and prices are accurate and kept up to date.

When we list a product as a Bosch washing machine, it is a genuine Bosch washing machine — in its original manufacturer packaging, with the full manufacturer warranty included. This commitment to authenticity and accuracy is the foundation of our business.

1.4 Why Shop With Us

Free UK Delivery on Every Order — no minimum spend, no delivery charges, no exceptions. Whether you order a vacuum cleaner or a washing machine, delivery is always free.
30-Day Hassle-Free Returns — not happy with your purchase? Return it within 30 days for a full refund, in addition to your statutory 14-day right to cancel.
Manufacturer Warranty Included — every appliance comes with the full manufacturer warranty. Bosch and Siemens products include the standard brand warranty.
100% Secure Checkout — all payments are processed through PCI-compliant, encrypted payment gateways. We never store your card details.
Accurate Product Listings — we invest significant time ensuring that every listing on our site contains correct specifications, accurate energy ratings, correct dimensions, and honest descriptions.
Real Customer Support — email us at carlos.mario.guefland@outlook.fr and we will respond within 1–2 business days, Monday to Friday, 9:00 AM to 5:00 PM GMT.

1.5 Our Values

Transparency — our business name, owner identity, registered address, company ID, and contact details are clearly displayed across our website and all sales channels. You always know exactly who you are buying from.

Honesty — we do not use fake discounts, inflated 'was' prices, or misleading scarcity tactics. Every price reflects our genuine selling price. Every sale badge reflects a genuine reduction from our actual previous selling price.

Accuracy — product titles, descriptions, specifications, images, and prices are reviewed and updated regularly. If we make an error, we correct it promptly and notify any affected customers.

Compliance — we operate in full compliance with UK consumer protection legislation including the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, Consumer Protection from Unfair Trading Regulations 2008, and the Electrical Equipment (Safety) Regulations 2016.