Data Protection Policy

Our Commitment

Washing Cocoon is committed to protecting the privacy and security of all personal data we handle, in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


Data Controller

Name: Carlos Mario Guefland

Trading as: Washing Cocoon

Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

Email: carlos.mario.guefland@outlook.fr

Website: washingcocoon.com


Data Security Measures

We implement appropriate technical and organisational security measures including:

  • SSL/TLS encryption on all pages of our website

  • Secure, PCI-compliant payment processing — we never store card details

  • Access controls limiting who can view customer data

  • Regular review of data handling processes

  • Shopify's enterprise-grade security infrastructure


Data Breach Procedure

In the event of a personal data breach that poses a risk to individuals, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach, and affected individuals without undue delay, as required by UK GDPR.


International Transfers

Some of our service providers (e.g. Shopify) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or transfers to countries with UK adequacy decisions.


Complaints

If you have concerns about how we handle your data, please contact us first at carlos.mario.guefland@outlook.fr. You also have the right to lodge a complaint with the ICO:

ICO Website: www.ico.org.uk

ICO Helpline: 0303 123 1113